Greeter

What is a Greeter?

Duties

The following duties are executed by a greeter:

• Ensure that guests are fully satisfied and in the event of complaints, negotiating wisely while alerting the appropriate team member.
• Be proactive and supply guests with easy to follow directions on shopping or ordering processes, accommodations and menu recommendations depending on whether it is a hotel establishment, shop or restaurant.
• Insert daily entries into a log book to track communications between shifts and keep management posted.
• Coordinate with the senior management and other members of the team to ensure that staffing levels sufficiently cover guests’ needs.
• Communicate clearly and professionally in the English language to direct guests on call and face to face, regarding special promotions and offers at the venue.

Day In The Life

Working as a greeter may mean different things based on your place of work. You are typically working on tasks assigned by a managing supervisor and as part of a team. For instance, if you are a greeter at a church or event venue, you will be in charge of ushering attendees to the seating areas and passing out the programs. At a shop or departmental store, a greeter is usually to give guests a warm welcome, find them shopping carts or motorized carts or baskets, and pass them ongoing coupons and offers.

Other duties on the side might be sweeping or cleaning the restrooms or entryways, organizing shopping cards, washing windows and counters, wiping down tables and shelves, etc. It is vital to maintain convey a sense of control and approachability at the front end of the venue to enhance the company image as a whole.

Work Schedule

You must be able to work 40 hours per week as a professional greeter, which may include nights and weekends regularly. It is imperative that a greeter is punctual and arrives on time for their shift as per the schedule. Places like hotels and casinos run 7 days a week and 24 hours a day, which can result in a hectic workload.

Further, greeters have to be in decent physical shape to work prolonged hours on their feet, either walking or standing at various points in the day on hard surfaces. Once in a while, you might work outdoors in inclement weather as you are expected to interact with patrons of varying ages near the front entrance of an establishment. Wearing a uniform provided by the company is sometimes part of the job description.

Growth Of The Job

Job prospects in the hospitality industry are growing more rapidly than any other industry besides health care. With individuals having more disposable income to stay at hotels and spend at restaurants, greeters can find unmatched opportunities for employment nationwide. There is also a high turnover in this sector due to employees leaving for better opportunities or retiring from the stressful demands. Based on the type of company and its size, greeters can expect to advance to the position of cashier or customer service professional with adequate work experience.

Typical Employers

Greeters work at establishments where customers or guests may require extra assistance – usually, this is at retail stores, high-end luxury shops, restaurants, resorts, hotels, casinos, mall and restaurants. You might also end up finding work on a temporary basis with employers like local and national festivals, meeting halls, churches, conferences, book fairs, parades and motor shows.

Greeters at full-time jobs usually receive financial work benefits like paid vacation days, 401(k) retirement program and insurance. Some companies that are currently in the market for greeters are Marriott hotels and resorts, Bonura Hospitality Group, Ritz-Carlton, YMCA, Hyatt, Hooter’s, UPS Store, Louis Vuitton and Walgreens.